Slow & rigid service delivery
Ineffective corporate communication
Lack of transparency between front-office & back-office
Manual & inefficient service processes
Missing interaction history
Every pain point, should be addressed
We understand your customers, their pains and needs, so we know how to build the best solution adapted to their journey, from start to finish.
Proximo® can be your answer
Our technology is made up of several parts, developed with each moment of the customer journey in mind, so that nothing is left to chance.
With our omni-channel approach
In today's digital age, customers expect seamless interactions across all channels. Omnichannel architectures deliver consistent, personalized experiences that boost engagement and loyalty by integrating online, face-to-face and mobile touchpoints.
Kiosk system
Users can get a ticket for counter assistance or self check-in to confirm appointments or obtain a ticket for hospital visits. They can also check out by paying and receiving a presence declaration.
Mobile app
Give your customers the flexibility to organize there life from anywhere: get a ticket queue, manage and pay for appointments and obtain presence declarations.
Web portal
Through our web portal, your clients can track all their activity, including analysis results, appointments, payments, and requests, while also using it as a point of contact with you.
Client mobile app
Get all the capabilities of Proximo in your app, with flexibility and context in your customer's service.
AI Service/Contact center
The next level for customer contact center by providing personalized support, improving response times, and enabling 24/7 service.
360º Customer view
Proximo relationship management
All information on clients interactions with your company is recorded, stored and analysed. With CRM you can establish a relationship with individual customers and then, use the information collected to treat different customers differently. The exchange between the client and your company becomes mutually beneficial, once the Customer provides information to take advantage of personalised services that suit their individual needs.
Service attendance
Qualification of customer service, combining a logic of proximity with criteria for rationalizing structures.
Services Organization
Rationalization of organization and management models to ensure the dematerialization of processes.
Smart Administration
Network development, intensively using information and communication technologies as a basis for administrative modernization.
Digital Modernization
Promote modernization by integrating people, organization and technology to ensure the sustainability of processes beyond financing.
A BI on steroids
Provides valuable insights through data analysis, helping businesses to understand customer behaviors, preferences, and trends. This enables more informed decision-making, enhances customer satisfaction, and optimizes operational efficiency.
Stay tuned
LCD notifications
When in waiting rooms, users can receive turn updates on an LCD while being entertained by a CTV system displaying either TV programs or institutional information.
Push or SMS notifications
Let your customers be notified of their turn wherever they are by receiving push notifications with status updates.
Ready to innovate?
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