Our commitment

- Increase the effectiveness and efficiency of management activity;

- Reduce operating costs;

- Promote the intensive use of open information technologies;

- Qualify the provision of care service.

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What motivates us

- Improve care services based on proximity to the customer;

- Streamline models of organization and management and simplification through re-engineering and dematerialisation of processes;

- Promote integrated modernization initiatives, ensuring coordination between the various actors of the system (people, organization and technology.

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Where we want to go

- Provide a service model and multi-service, multi-channel and integrated with the various administrative areas communication, where the client is able to address issues related to the institution and to obtain much of the information needed;

- Organize, simplify and integrate services across based on exploring the potential of using ICT and the use of interoperability with various external stakeholders;

- Dematerialisation of processes, with significant earnings in terms of availability, accessibility and waiting times;

- Increase the speed of services, production and sharing of information;

- Improve interaction with all the stakeholders, particularly with customers, suppliers and employees, in order to customize services for each actor, assessing the quality of the services provided.

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